"Amazing products! Received my order in 2 days. Highly recommended to everyone."
Non-Stick Silicone Roti Mat
Non-Stick Silicone Roti Mat
Features You'll Love
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100% Satisfaction Guarantee
If you don’t experience visible results after proper use, return the remaining product and get a full refund. Your trust means everything to us.



Our Policies
Shipping Policy
- New Friends Sanitary Store is not responsible for non-shipment of ordered product due to in availability of stock. Order verification is not considered to be order confirmation.
- It is the customer responsibility to provides us correct address and phone number at the time of booking.
- New Friends Sanitary Store management team retains the right to change return and exchange policy at any time without any notice.
- New Friends Sanitary Store has aims to provide best possible services to processes orders as quickly as possible. Despite our tries some orders takes more time.
Note: our logistics partner required 1 additional working day for delivery. However this time required may varies depending on range of factors .
Return & Exchange Policy
New Friends Sanitary Store strives for customer satisfaction. The policy written below is applied to all products that are purchased online via the website.
- A product/item purchased from our online shop can EXCHANGED any other Charcoal retail outlets.
- Limited Edition Shirt, can only be EXCHANGED from Online.
- The customer will be responsible for shipment costs of return.
- Make sure the product you are returning/exchanging is intact with all tags.
- All products/items purchased online can be exchanged within 10 days with the conditions mentioned below.
- The product /item received has a manufacturing defect or an incorrect style or size, at the time of delivery.
- The product or item does not match with original specification.
Please Read the Following Procedure or Refund/ Exchange to avoid any Confusion!
- Prior to shipping the return to Charcoal, you will need to notify us within 3 days by calling us at +92 33********
- After approval of your request, the company will refund your amount through your bank. You will be credited for product (s)/ item(s) cost.
- Shipping and handling costs are not refundable. Please allow us two weeks for the processing of the refund.
- Articles purchased on “SALE" are not exchangeable/refundable.
- Perfumes are not Exchangeable and Returnable,
NOTE: Free delivery is only applicable for one time only. If you miss your order delivery. Upon redelivery, charges of delivery will be charged. Exchange is applicable one time only
Order Cancellation
The order can be cancelled by customer any time before the order is processed. Once the order is shipped return and exchange policy will be applied. Charcoal has the rights for the cancellation of order at any stage or at any time during the processing of order due to any condition that seems necessary and will not bear any damages suffered due to non-fulfillment of said order.
FAQ's
How long does shipping take?
Orders are typically delivered within 4–5 business days, depending on your location. Once your order has been shipped, you'll receive a tracking number to monitor its progress.
How can I track my order?
As soon as your order is shipped, we'll send you a tracking number via email. You can use it to track your package at any time.
Do you offer free shipping?
Yes! We offer free shipping on selected products and promotions. Shipping details are displayed on each product page before checkout.
How can I contact customer support?
You can reach our customer support team through our Contact Us page or by email. We aim to respond to all enquiries within 24 hours.
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What should I do if my order arrives damaged?
We're sorry for the inconvenience. Please contact our support team with photos of the damaged item, and we'll resolve the issue as quickly as possible.
Are my payment details secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to ensure your personal and payment information is fully protected.
What if my package is delayed?
While most orders arrive within the estimated delivery time, unexpected delays due to customs, weather, or shipping carriers may occasionally occur. If your package is taking longer than expected, please contact our support team, and we'll be happy to assist you.